Blocked Ears (earwax)

Blocked ears (wax) self-care guidelines for patients

Earwax is a normal build-up of dead cells, hair, foreign material such as dust, and natural wax which forms a protective coating on the skin in the ear canal. The quantity of earwax produced varies greatly from person to person.

A nurse can look into the ear canal and confirm a plug of earwax has formed. A plug of earwax is not a serious problem, more a nuisance. You only need to remove earwax if it is causing symptoms such as dulled hearing or when fitting a hearing aid.

How to remove Ear wax:

Note: If you think you have ear wax, do not try to clean the ear canal with cotton wool buds. This can make things worse, as you will push some earwax deeper inside. It may also cause an ear infection.

Ear drops:

Ear drops alone will clear a plug of earwax in most cases. Put 2 or 3 drops of ordinary olive oil down the ear 2 or 3 times a day for 2-3 weeks. This softens the wax so that it then runs out of its own accord without harming the ear. You can continue for any length of time, but 3 weeks is usually enough. Surprisingly, you will not necessarily see wax come out. It often seems to come out unnoticed.

If you are prone to repeated wax built up you can continue to use olive oil drops twice a week to prevent recurrence.

If olive oil does not work you can buy sodium bicarbonate drops from pharmacies.

How to use ear drops:

  • Warm the drops to room temperature before using them
  • Pour a few drops into the affected ear
  • Lie with the affected ear uppermost when putting in drops
  • Stay like this for 10 minutes to allow the drops to soak into the

Bulb Syringing:

 Bulb syringing is a safe, alternate way to remove ear wax. Bulb syringes can be easily purchased from a pharmacy and allow you to clear your ears from wax in your own home.

If your ears are painful or have fluid coming out of them, or if you have a hole in their ear drum (perforation) or have recently had surgery on your ear you should see a doctor or nurse and don’t use this method.

Instructions for Bulb Syringing:

Use olive oil drops twice a day for at least 14 days prior to bulb syringing. Or alternatively use sodium bicarbonate ear drops purchased from your pharmacy (please read the manufacturers leaflet.)

  • Wash your hands
  • Use a bowl of cooled, boiled water that is warm to the touch, not too hot or too cold
  • Prepare the syringe by squirting water in and out of it a few times
  • Gently pull your outer ear “up and out” to help straighten out the canal, which will allow better access for the water
  • Tilt your head so the ear to be treated is facing up
  • Place the tip of the syringe into the opening of the ear.- Do NOT push the syringe further into the ear and gently squirt one or more bulb syringes of water into your ear. (This might be best done in the shower so that the excess water will run into the bathtub and not on your floor)
  • Allow the water to remain in your ear for at least 60 seconds. Gently tilt your head in the opposite direction and wiggle your outer ear

If, after 3 weeks or more, you are still deaf from wax, you will need to make an appointment with a nurse to decide what should be done.

Ear irrigation (ear syringing):

Ear irrigation is only recommended in the rare occasions where ear drops and bulb syringing has failed to work. Ear syringing can lead to ear infections, perforated ear drum and tinnitus (persistent noise) and therefore it is only performed in exceptional circumstances. If you think you have persisting wax despite taking the above measures please make an appointment with a nurse to discuss.

Smoking Cessation

If you require help and advice to stop smoking please speak to or make an appointment with any of our Doctors or Nurses.

Travel Advice (NHS)

Engleton House Surgery Travel Clinic

If you are planning any abroad travel, please book a telephone appointment with the nurse at least two months prior to your travel to allow time for the full course of any injections that may be necessary. The nurse will verbally advise you about any precautions which should be taken including any vaccinations you may need and where these are available.


If required the nurse will then book you a face to face appointment to carry out any injections we provide (please note that travel vaccinations are NOT available at the Coventry University Hub, however university patients are able to attend Engleton House Surgery if vaccinations are required).

Please also note there are fees for some travel vaccinations – the nurse will advise you of these.

Alternative Travel Clinics

CityDoc

  • Certified Yellow Fever Centre
  • Walk-in or book
  • Same day appointments available
  • Saturday and evening appointments available

Websitewww.citydoc.org.uk/travel-clinics
Address: 130 Far Gosford Street, CV1 5EA
Telephone: 0203 7338354

TravelKlinix

  • Certified Yellow Fever Centre
  • Saturday and evening appointments available
  • Also Offer HPV, Shingles, Hepatitis B and Varicella vaccines

Websitewww.travelklinix.com
Address: 1st Floor, Govind Health Centre, 77c Moor Street, Coventry, CV5 6EU
Telephone: 024 7601 6519

Travel Clinic Coventry

  • Certified Yellow Fever Centre
  • Same day appointments available
  • Saturday appointments 9-1pm only at present

Websitewww.travelcliniccoventry.co.uk
Address: George Elliot Medical Centre, 178 Foleshill Road, Coventry
Telephone: 024 7652 0183 / 07843 679205

Boots Pharmacy

  • Children 5 years or older
  • Certified Yellow fever Centre
  • Available in other stores- see website for information

Websitewww.boots.com
Address: 49 Lower Precinct, Coventry, CV1 1DS
Telephone: 024 7622 6561

Sexual Health

Please book an appointment with one of our nurses or GPs for advice about any aspect of sexual health.

Self testing Chlamydia kits are available for collection from the medical centre/ surgery for all patients aged 16-25 years.

For information about contraception, please see our contraception services page

Sexual health and contraception services in Coventry (including a walk in clinic) may also be found at: integrated sexual health services, 3rd Floor, City of Coventry, Health Centre, Stoney Stanton Road, CV1 4FS.

Services Attached To The Practice

The following additional services are also available to patients:

  • IAPT (Psychological Services)
    You will need a referral from the doctor.
  • RELATE
    Your will need a referral from the doctor and appointments will be at Engleton House Surgery.
  • Interpreters
  • University Counsellors

Non-NHS services

Private Fees (Non-NHS work) – Information for patients and third parties

The Government’s contract with GPs covers medical services to NHS patients, including the provision of ongoing medical treatment. In recent years, however, more and more organisations have been involving doctors in a whole range of non-medical work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to ensure that information provided to them is true and accurate.

The BMA (British Medical Association) suggest fees for non-NHS work which is not covered under GP’s NHS contract, to help GPs set their own professional fees. However, the fees are guidelines only, not recommendations, and a doctor is not obliged to charge the rates suggested. The BMA recommends that GPs tell patients and third parties in advance if they will be charged, and how much. It is up the individual doctor to decide how much to charge.

Do GPs have to do non-NHS work for their patients?

With certain limited exceptions for example, a GP confirming that one of their patients is not fit for jury service, GPs do not have to carry out non-NHS work on behalf of their patients.

Whilst GPs will always attempt to assist their patients with the completion of forms for example for insurance purposes, they are not required to do such non-NHS work.

Why does it sometimes take my GP a long time to complete my form?

Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients.

Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time, so many GPs find they must complete this work outside of and in addition to their normal hours.  

I only need the doctor’s signature – what is the problem?

When a doctor signs a certificate or completes a report it is a condition of remaining on the Medical Register that they only sign what they know to be true.

To complete even the simplest of forms therefore, the doctor might have to check the patient’s entire medical record.  Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the police.

A list of our current fees (to be reviewed again in April 2024) is provided below:

  • All fees must be paid in advance of work being completed and supplied.
  • We accept credit card, cash and payment by BACS only. We do not accept cheques.
  • We reserve the right to suspend, extend processing times for private / non-NHS work at any time due to busy periods.

ServiceWho PaysFee
Letters / statement of fact: fitness to exercise, fit to fly etcPatient£25.00
Private Sick Note (Periods within 7 days)Patient£20.00
Medical Evidence (Coventry University)Patient£10.00
Private PrescriptionPatient£15.00
Letter to take medication abroadPatient£25.00
Holiday cancellation Cert (excluding examination)Patient£30.00
Holiday cancellation Cert (with examination)Patient£65.00
Ofsted reports Childminding/teachingPatient or employer£80.00
CAMP America forms – form onlyPatient£35.00
CAMP America – form and examination *Patient£80.00
NHS pre-employment reportPatient£35.00
Private medical examinations for employment / sports *Patient£115.00
Sickness/accident claim form completionPatient£40.00
DVLA medical over 75’sPatient£60.00
DVLA – no examination #DVLA£40.00
DVLA – with examination #DVLA£85.00
GP Factual report (DWP)DWP (PCSE)£33.50
Meningitis ACWY for travelPatient£70.00
Hepatitis B for travel (per injection – course of 3)Patient£50.00
Army Medical QuestionnairePatient£65.00

* Note: If an appointment for a medical / travel assessment is missed without giving notice, no further appointment will be offered.


# Note: Work accepted where GP has capacity, this will be advised at the time of application along with timeframe


Solicitors / Insurance Reports

ServiceFee
Request for report£110.00
Full General Practitioner Report (GPR) With examination£150.00
Court of Protection (COP3)/Lasting Power of Attorney (LPA) with home visit£150.00
Mental Capacity Assessment report£100.00
Written medical/insurance form completion ie BUPA/PPP – no examination or opinion£100.00
Additional information request£30.00

All requests must be accompanied by consent from patient to release information.

Minor Illness & Accidents

If you suffer from a minor illness or minor accident please do contact the surgery. Our reception team will be able to advise you whether our doctors or nurses will be able to help.

If the surgery is closed we recommend calling 111 or visiting the 111 website to receive medical advice from the NHS about minor illnesses and minor accidents.

Mental Health Services

University is meant to be a great experience but we know it can be a challenging time with lots of changes and increased stress. We want you to know where to go for help with your mental health. Click on the links below for more details.

CRISIS SUPPORT

If you need to speak to someone NOW phone NHS 111 and press option 2 for mental health. In an emergency, always call 999.

Alternatively you can contact:

Samaritans: phone 116123

Shout: Text the word SHOUT to 85258

Papyrus: HOPELINE 0800 068 4141

In an emergency, call 999.

Local Services:

Coventry Wellbeing line operating 24/7 0800 616171

Safe Haven, a place to go in the evenings for support, call 02477 714554

University Wellbeing and Disability Services

If you have ongoing problems with your mental or physical health and think you might need extra support while at university please register with the university wellbeing team. You can meet with a mental health worker or someone from the disability team to consider what support you might need. Please also contact them if you feel you mental health is impacting on your course or university life.

Other Services

  • Counsellors are helpful for stress, if you have some current difficulties triggering you to feel stressed or anxious or low eg relationships, they offer a chance to talk about things. You can register  for university support for this which is arranged through Spectrum life.
  • Struggling at University with the course or the environment? Coventry university provides every student with a Success Coach
  • Coventry NHS Therapists -Treatments are offered for depression and anxiety. This includes CBT, Cognitive Behavioural Therapy, which helps you look at how your thinking is affecting your mental health. You can self refer to this here: Talking therapies
  • Alcohol or drug problem. Use of alcohol or drugs can make mental health problems worse. This local service offers you non judgmental support to help you with this and they offer drop in 7 days a week. https://www.changegrowlive.org/drug-alcohol-service-coventry/info
  • There are support services for domestic violence if you are experiencing violence in a relationship: Coventry Haven Women’s Aid
  • Finance Housing and Debt advice. There are many local services to help if you need advice. The Coventry university Students Union has information and an advice line if needed. For more complex questions contact Coventry Citizens Advice
  • In Coventry city there are many projects running to help those with mental health difficulties reduce social isolation and develop new interests from being out in nature, enjoying being creative or projects at the local football club.
  • Support with eating disorders: https://www.beateatingdisorders.org.uk/
  • LGBTQIA+ support: Contact Us | Switchboard

MedicalCentre: Coventry university GP at the hub

Please see a GP if you feel your problems are severe/not going away with other support you have tried. Not all mental health problems need medication but if you are feeling very low or anxious please make an appointment to discuss your mental health with a GP so we can help you decide if this is needed and ensure you have the right support. Sometimes we will refer to the local community mental health and psychiatry team for more specialist help e.g. in severe depression or eating disorders etc. 

Prescribing

You will need to see a GP if you are on medication and will need this while you are at university. Some medications that are used outside the UK aren’t used here but we can help get specialist advice on any changes that need to be made to your treatment plan. Please be aware that in the UK, ADHD and Gender Dysphoria prescribing needs to be under the supervision of a specialist so if you are under a specialist from abroad please ensure you bring copies of clinic letters so we can see what assessments you have had previously.

Sickness Certificates

If you are unwell and can’t complete a deadline, consider if a medical evidence note is needed for your course. You can request this on the online request service from the covuniGP website if you have seen a doctor or nurse regarding the condition already. We cannot provide certificates if you have not seen anyone in the community or at the hospital for the condition e.g. a cold that has now got better.

Wellbeing Mental Health Coach

She will help you look at your life and support with some life changes to help you to a better place. This can be booked through the Covunigp online request form.

Healthy Lifestyle Advice

Leading a healthy lifestyle is the best way to maintain and improve your health. Many health conditions can be prevented or improved by lifestyle changes.

We offer advice and support on all aspects of a healthy lifestyle, including:

  • Healthy Eating
  • Physical Activity
  • Healthy Weight
  • Quitting Smoking
  • Alcohol Consumption
  • Addictions

Please make an appointment with one of our Health Care Assistants (HCAs), dieticians or practice nurses for advice, support and guidance.

For additional information, please see the NHS website and Healthy Lifestyles Coventry.

Immunisation Programmes

Vaccination is the most effective way of preventing many infectious diseases.

At the surgery we participate in all NHS vaccination programs. These include:

For further information about immunisation, please contact us or see the NHS website.