Monthly Archives: October 2015

Read our latest patient survey results…

To find out more about how our patients feel about the service we provide we conducted a survey with the CQC to hear your views. We thank all patients who we kind enough to provide us with feedback.

The Results

  • 56% find it easy to get through to this surgery by phone
  • 70% find the receptionists at this surgery helpful
  • 32% with a preferred GP usually get to see or speak to that GP
  • 83% were able to get an appointment to see or speak to someone the last time they tried
  • 71% say the last appointment they got was convenient
  • 61% describe their experience of making an appointment as good
  • 34% usually wait 15 minutes or less after their appointment time to be seen
  • 24% feel they don’t normally have to wait too long to be seen
  • 87% say the last GP they saw or spoke to was good at giving them enough time
  • 88% say the last GP they saw or spoke to was good at listening to them
  • 86% say the last GP they saw or spoke to was good at explaining tests and treatments
  • 85% say the last GP they saw or spoke to was good at involving them in decisions about their
  • 85% say the last GP they saw or spoke to was good at treating them with care and concern
  • 93% had confidence and trust in the last GP they saw or spoke to
  • 98% say the last nurse they saw or spoke to was good at giving them enough time
  • 98% say the last nurse they saw or spoke to was good at listening to them
  • 96% say the last nurse they saw or spoke to was good at explaining tests and treatments
  • 93% say the last nurse they saw or spoke to was good at involving them in decisions about their care
  • 96% say the last nurse they saw or spoke to was good at treating them with care and concern
  • 98% had confidence and trust in the last nurse they saw or spoke to
  • 65% are satisfied with the surgery’s opening hours
  • 75% describe their overall experience of this surgery as good
  • 67% would recommend this surgery to someone new to the area